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How We Keep Your Account Information Safe

When you open an account with rupahtoto and fund it through DANA, OVO, GoPay or QRIS, we collect and handle your personal details with clear rules and strong…

Data security in your walletPayment information encryptedYour access rights explained
rupahtoto How We Keep Your Account Information Safe
REACH OUT ANYTIME

How to Contact Us About Your Privacy

We're here to help when you have questions about your data or how we use it.

Live Chat Support Available daily 09:00–00:30 Jakarta time. Open your account menu, tap Support, and start a…
Email Requests Send privacy questions to [email protected]. Include your account email and what information you need.
Account Settings Log in, go to Settings → Privacy & Security, and select Request My Data.
HOW WE HANDLE DATA

Data Security, Cookies and Account Control

Your account is protected by SSL encryption from the moment you log in. We use cookies to remember your preferences, keep you signed in, and detect suspicious login…

Encryption & Security

All login and payment data travels over SSL 256-bit encryption.

Cookie Consent

We use cookies for session management, fraud prevention and lobby preferences.

Withdrawal Verification

Before DANA, OVO, GoPay or QRIS transfers leave our system, we confirm your identity and match the recipient account to…

Data Retention

We keep active account data for the life of your membership.

Request Changes

To update your name, email, phone number or address, log in and go to Settings → Personal Information.

Data Breach Protocol

If we discover unauthorised access to your data, we notify you within 24 hours via your registered email and phone.

Privacy Concerns Our Players Ask About

Below are the privacy questions we hear most often from our Indonesia community. If you don't find your answer here, our support team is available 24/7 via live chat or email.

No. Your DANA, OVO, GoPay or QRIS details are kept in our encrypted vault and shared only with your payment provider during withdrawal processing. We never sell or rent your financial data to marketers or third parties.

Yes. Log in to Settings → Privacy & Security, select Request My Data, and we'll prepare a complete file within 48 hours. It includes your account details, all transactions, device logs and any communications with our support team.

When you close your account, we stop active collection immediately. Your records are anonymised after 7 years, but transaction data may be kept longer if Indonesian financial law requires it. You can request early deletion for non-regulatory data.

We use SSL encryption, monitor for suspicious logins from new devices, and ask for two-factor verification when you log in from an unrecognised location. If you detect fraud, contact us via live chat and we'll lock your account within minutes.

We log your gameplay and betting patterns to prevent fraud, honour your account settings and improve our lobby. We do not use this data for external marketing. We never share your game history with third-party advertisers.

Your data is handled according to Indonesian law and our terms of service. Where local law permits, we follow standard data-protection practices. Contact us if you have questions about specific regional requirements.

We retain payment records for the period required by Indonesian financial authorities, typically 5–7 years. This allows us to verify withdrawals, dispute chargebacks and support regulatory audits. Closed-account data is anonymised after retention ends.